To return a lift chair call us at 1-800-922-3659. A return authorization form will be sent to you. Return the completed form and we will issue you an RA number and advise you on the best way to ship the product. Specific return policies are below:
- Returns must be shipped within 10 days of delivery in the original packaging.
- The lift chair must be in like new condition. As these are considered Medical Devices by the FDA their guidelines apply.
- The customer is responsible for freight costs both ways plus a 15% restocking fee unless chair is defective.
- Chairs returned due to being refused by the customer or deemed undeliverable by freight carrier are subject to fees for freight both ways and a 15% restocking fee
- Stock chairs canceled prior to shipment subject to $50 cancellation fee
- Builder chairs with customer features such as leather or any special options are NON-RETURNABLE and cannot be canceled once in production.
- Special delivery options such as inside delivery fees and White Glove fees are NON-REFUNDABLE once the lift chair is shipped unless the chair is defective.
All lift chairs are Drop Shipped directly from the manufacturer. The above return policy reflects the actual costs charged by the manufacturers for returned product.
Refunds
- Your refund will be processed immediately after we receive notice from the manufacturer that the item has been received back at their warehouse in like new condition in the original carton. Normal process time is 2-3 weeks. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.
- If you qualify for a refund under our price guarantee program your refund will be processed the day your price guarantee is submitted and approved.
- For contact information, please see our Contact Us page.
Cancellation Prior To Shipment:
- Chairs cancelled prior to shipment are charged a 6% restocking fee. This does not apply to upgraded or customized lift chairs as they cannot be cancelled once the order has been placed. The Golden PR-502 and Golden PR-505 MaxiComfort chairs will be charged a 25% restocking fee due to their long production times.
Products with unique return policies
- Bath Lifts - Due to the nature of these products, they are not returnable.
- Massage Chairs - Massage chairs are not returnable.
- Toilet Seat Lifts - Due to the nature of these products, they are not returnable.
- Walk-In Bathtubs - Due to the nature of these products, they are not returnable.
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