Have just finished a follow up phone call with Rene at Mobility 101 .
My wife is at this moment resting comfortably in her new lift chair. Found this company @ lift chairs 101.
For the first time in my several hour search (The Market is flooded with Lift chairs) it felt like this company was educating me, teaching me rather selling something. My initial phone call proved my feeling to be accurate. Taylor _______ company rep talked with me and lead me through the selection the process to make sure The "Shoe" or in this case the Chair fit my wife's needs.
John P.,
Tucson, AZ
My wife has ALS (Lou Gehrig's disease) and under HOSPICE care, she will appreciate the new chair with plenty of room to lay back and rest and I will not miss the 2 x 4's and broken handle; thanks again for all you help and patience with me making up my mind about the chair. Your company is fortunate to have you as an employee and should appreciate you and all you do. Great customer satisfaction.
Gene,
Maitland, CA
Our chair, my husband's chair actually, has arrived at our door step at 2:33 pm, brought to us by [carrier]. We want to say THANK YOU (...) for all your efforts you put into this, and for seeing this order through. My husband is getting used to the new way this chair works, and he loves it. He used to have a La-z-boy and these chairs can rock and swivel, but this new chair is lovely, well made, and certainly my husband is getting used to it very fast, even though the new chair does not swivel or rock.
So we wanted to let you know that now my husband is a happy 'camper' or shall I say "sitter', and this makes me happy too.
Rita,
Oberaegeri, South Dakota
My lift chair arrived on Friday morning of June 4th. Everything was intact and easy to put together. My wife loves the looks of the chair and the material matches our furniture to a tee. Thanks for your help in helping me purchase the chair and the info on getting reimbursement from Medicare. As soon as I got it, it was put together and used by my grandchildren. I finally got to set in it that night. Thanks for all the help.
Alan H. McCoy, Sr.,
Louisville KY
Thank you so much for your help with the lift chair I ordered. It arrived today and it is just perfect. The color is great and it works wonderfully for my husband. He has Parkinsons and is having a hard time getting around now. He is very pleased and is enjoying it already. Thank you again.
Maxine,
Louisburg, PA
My father got the chair this morning at 8am and he loves it. The delivery guys set it up in his backroom and as I write he is experimenting with its features. I greatly appreciate your help.
Mary,
USA
Thank you so much for your help yesterday. You made the entire ordering process so clear for us. Although we're sad about Dad needing this chair, it will certainly make relaxing easier and more comfortable for him.
Thanks also for the 2 links you included in your email. We didn't know such things exist. They look very useful, and we will certainly be considering them.
Take care, and hope you get back to this part of Louisiana sometime. There's certainly no place like home!
Diana Bienvenu and Rosalie Di Iulio,
Lousiana
I am the first to rant and rave about poor service so when something good happens, I can throw a bouquet.
I must have called your tech guys 10 times when I installed the chair lift and they walked me through each question....with a lot of patience!
The lift has been working flawlessly and just stopped. I called for tech assistance (...) and within a 2 minute conversation the problem was solved. Went to the chair, did what he told me and it's working just fine.
I referred you to three other people and very pleased now that I did.
Carl Vella,
USA
Today, I called to inquire about the Pride Mobility Chair XXL. I was fortunate in that I was connected to Tres. He was very knowledgeable, patient, and provided excellent customer service by giving me information on sales prices. He also provided information on how to submit documentation to our insurance for payment. Tres represents your company well and we are grateful.
Erma N. Morrow,
Austin, Texas
Dear Mr. Brown , I recently purchased two
Pride electric lift chairs. The chairs were ordered on Friday and delivered (with great speed!) the following Wednesday in perfect shape. I'm writing this letter to thank your customer service rep. Laura for her professionalism in conducting this purchase. Purchasing anything over the internet always causes apprehension and concern, Laura made this transaction comfortable and easy. She took the time to explain the process and address all of our questions concerning the purchase and delivery process. These chairs have greatly enhanced the quality of life for my parents, it is a great product. I will recommend this company and there product to anyone in need. Thanks again Laura for a job well done!
John Harty,
Babylon, New York
The
Pride Lift Chair arrived at my parents' house this afternoon. It was very easy to put together. I was very impressed with the
whole process from purchase to delivery. Thanks for all your help.
Gerri Murray,
U.S.
On June 16 I notified you by e-mail that I did not receive the arm covers for my lift chair. On June 19 I received a phone call from Renna explaining that the arm covers were really not standardly provided but since they were listed on your web site, and I wanted them, she said they would be sent to me without charge. I received them yesterday June 22nd. That was fantastic!!!
Just wanted to thank you so much for your customer courtesy. I will certainly keep you in mind for any future purchases and will not hesitate to recommend your company to my friends.
Edward Andersson,
Nashua, NH
Got your e-mail with all the information I requested. Thanks, it is an honor to due business with "good people." I appreciate the time you took to help me more clearly understand your business and particulars concerning the DMR 670s. I am sure we will enjoy the chairs and I am anxious for them to arrive.
J Stone,
USA
Your company has been a pleasure to do business with, Kara. With people like you it's no wonder! MY compliments. Thanks again for your prompt follow up.
Mei-lin Cheng,
USA
Your efforts to provide outstanding customer support on behalf of your company are to be commended. Your professionalism and timeliness was superb. The next time I am looking for a product your company will be on the top of my list.
Ed Bishop,
USA
Our chair was delivered and set up today. It was a Christmas present for my grandmother. She is thrilled. It makes it easy for her to get up now as she was having difficulty and had to be helped up from her old chair. We thank you so very much.
Danielle Brooks,
Oxnard, CA
The chair arrived, it came friday. Thank You! My mother seems happy with it. She can even get in it herself, she hates asking for help. Very nice looking chair. This was the first thing I have ordered off the internet, so I was scared I wouldn't get it. So thank you very much!!!!!!!
Cathy Johnson,
Bethel, MN
Wanted to say thanks and write a good note......we always tend to write the bad ones... ......same great Pride product...delivered quicker than I would have expected locally and saves a bunch to boot!
Roger Alswager,
Pewaukee, Wisconsin
